Once all your successful direct debits reach a total sum of €1000 or £1000, even if you don’t have them all in your digital savings account at the same time, to be able to withdraw your savings, we need to perform a KYC (Know Your Customer) check to ensure that it’s actually you using your account. 

It is extremely easy on your side, all you have to do is upload a front and back picture of your Photo ID (passport works best) at the bottom of your details section of your profile.

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