My Account

What information you need to set up an Oval account and how you can manage it.

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14 articles in this collection
Written by Elena

What is a digital savings account?

Where Oval Money keeps your savings
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Written by Elena
Updated over a week ago

How can I edit my profile details?

What you have to do to change your phone number, email, name or address
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Written by Elena
Updated over a week ago

My transactions come up twice, what should I do?

You see the transactions in your statistics being counted too many times
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Written by Elena
Updated over a week ago

How can I remove a card or account from my statistics?

If you have a shared account or would like to not synchronise a particular card or account
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Written by Elena
Updated over a week ago

How do I log into Oval?

How to login if you’ve just reinstalled the app
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Written by Elena
Updated over a week ago

What happens if I lose or change my phone?

How you can log into Oval Money from a new phone
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Written by Elena
Updated over a week ago

How can I close my Oval Money account?

What to do if you want to delete your profile
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Written by Elena
Updated over a week ago

How do I activate the direct debit mandate?

What you have to do to ensure the direct debit mandate is activated correctly
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Written by Elena
Updated over a week ago

Why don’t I see any transactions?

What to do if you’ve connected a bank account or card and don’t see any transactions
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Written by Elena
Updated over a week ago

Why do I need to verify my identity?

Why we ask you to upload a picture of your photo ID
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Written by Elena
Updated over a week ago

How do I get my deposits to go through?

If your direct debits keep failing, this is probably why
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Written by Elena
Updated over a week ago

I don’t have a bank account, can I still use Oval Money?

What to do if you don't have an IBAN or Account Number and Sort Code.
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Written by Elena
Updated over a week ago

How do Bonus Codes work?

Why your bonus and referral codes haven't been credited in your digital savings account
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Written by Elena
Updated over a week ago

What happens if I've forgotten my PIN?

If you've lost or forgotten your PIN, this is how we can help.
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Written by Elena
Updated over a week ago