If your direct debit didn't go through it's probably because:

  • There wasn't enough money in your account when we tried to shift it. Remember that the savings in your digital savings account come from your bank account. This is the account which account number and sort code (or IBAN) you typed in during the sign-up process. To check which one it is, go into the "Direct Debit Settings" section of your profile. Edit if needed and remember to click on Confirm before exiting the screen. The Mandate will appear as Pending and will be activated once the first direct debit goes through.
  • There's a problem with the direct debit mandate. In this case, go into the "Direct Debit Settings" section of your profile and check that the details you entered are correct. Edit them if needed and remember to click on Confirm before exiting the screen. The Mandate will appear as Pending and will be activated once the first direct debit goes through.

If neither of these apply, write to us directly through the support function in the app.

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